Frequently asked questions
| Q1: How do I order products from your store? Browse our catalog, click "Add to Cart" for desired items, then proceed to checkout to complete your purchase. Q2: Is my payment information secure? Yes, we employ bank-level encryption and real-time fraud detection to protect your sensitive data. Q3: When will my order ship? Orders placed before 2 PM EST are processed the same day. You'll receive a shipping confirmation email with tracking details. Q4: Can I monitor my delivery progress? Absolutely. We'll send you a tracking link via email as soon as your package is dispatched. Q5: How are shipping rates determined? Shipping costs are calculated based on your delivery address, package weight, and selected shipping method at checkout. Q6: Will all items in my order ship together? For faster processing, we may split orders into multiple shipments when items have different availability. Q7: What's your return and refund policy? Enjoy free returns within 30 days for a full refund or exchange. Store credit is available for up to 180 days. Q8: How should I handle free promotional items when returning products? If the free item was part of a limited-time promotion, it must be returned. Otherwise, its value will be deducted from your refund. Q9: Can I make changes to my order after it's been placed? Unfortunately, we can't modify orders after submission. Please consider returning unwanted items instead. Q10: Need help with your order? Reach out to our support team at famouskenway40559@hotmail.com.shop or explore our comprehensive FAQ section. |